Technical Support Manager – China
Date: 13 May 2016
Responsibilities:
- Perform requirement gathering, analysis, feasibility study, design, develop specifications, implement, test, maintain and support supply chain operations in varies cities in China
- Manage and Assist in designing, analyzing, modifying and documenting specifications for projects
- Takes ownership of problems or support issues that arise in the operation of assigned business systems, ensuring that all issues are resolved in an expedient fashion and to user satisfaction
- Work with a team of resources (offshore/onshore) to deliver projects and support post implementation.
- Manage Helpdesk support and ensures SLAs are achieved.
- To be familiar and proficient with the System Development Life Cycle.
- To be able to work effectively with the end-users to deliver project on time.
- Ensure adherence to company processes, high level of standards, and quality practices.
- Manage level 1 support staff in China to ensure SLA are met
- Report to corporate team in Singapore
- Provide day-to-day direction and supervision of overall support activities.
- To perform other duties as and when required.
Requirements:
- Degree in Computer Science or Computer Engineering or other related IT discipline.
- More than 7 years of working experience across all aspects of customer support
- Strong exposure in supply chain domain – warehousing and transportation
- High degree of enthusiasm, commitment and initiative – self-starter.
- Strong analytical and problem-solving abilities.
- Ability to work under pressure and adhere to deadlines/SLA.
- Ability to work independently
- Good communication skills
- Fluent in English and Chinese