Y3 Supply Chain Suite / Y-TMS©
Client
With presence in 48 countries, the client is a leading global home furnishing and storage solutions brand. With a large portion of customer orders requiring home delivery, a dynamic end-to-end transport management solution is needed to enable them to seamlessly plan, optimize and track deliveries across 5 retail outlets, 3 countries, 6 transport service providers (TSPs) and more than 280 vehicles.
Objectives
- To possess end-to-end strategic and tactical visibility of transport operations
- To reduce the time and effort needed to plan, manage and assign delivery jobs to TSPs
- To centralize assignment of delivery jobs to TSPs via a universal application
- To have a mechanism to assess TSP performance based on customer feedback
Challenge
Y3 Solution Benefits
Significant Time and Effort Needed to Plan Deliveries
With Y-TMS©, transport planners are able to seamlessly pull sales orders from their ERP system and using Route Optimization, plan and configure optimized routes and efficiently assign delivery jobs to drivers
Quickly & Effectively Addressing Customer Service Inquiries
Track & Trace equips the Client’s customer service department with real-time visibility of order status and driver/truck location translating to fewer phone calls to TSPs and faster response times to customers
Mitigating Likelihood of Failed Deliveries
Y-TMS© enables the Client to send an automated SMS notification to customers as their orders leave the warehouse for delivery, ensuring a recipient is present for collection and reducing expensive failed deliveries
Lengthy Process of Triggering a Redelivery
Through Y-TMS©, the Client is able to trigger a redelivery easily in minutes rather than a cumbersome process involving their ERP system
Poor Visibility of Transport Operations
Through Electronic Proof of Delivery customers provide feedback on driver punctuality, friendliness and product condition. Combined with Track & Trace, all data is fed into SC Tower© – a behaviour science-driven management control dashboard providing full scalable visibility of operations
Solutions
Transport Management System
Enhance Fulfillment Planning and Optimization to Improve Service Levels
Route Optimization
Create Flexible & Scalable Route Plans with Global Mapping Support
Track & Trace
Monitor Deliveries In-Transit to Proactively Respond to Customer Inquiries
SC Tower©
Integrate Data and Yield Critical Insights to Make Smarter Decisions
Electronic Proof of Delivery
Leverage Customer Feedback to Assess Transport Performance